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  • Jun 10
  • Furniture and Decor
  • Austin, Texas
  • Leather Sofa
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

I bought a leatherette couch from Sofa Mart in December 2012. The day I purchased it the CSR behind the counter charged my card twice. I was out nearly $1200 from their mistake. I called them, was stonewalled then proceeded to return to the store to explain the situation. The manager could not have been more rude. He claimed it was my fault and that they would not reverse the charges and that "it... Read more

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  • May 20
  • Furniture and Decor
  • Wichita, Kansas
  • Sofa
  • 2
  • 2
  • 111
  • REVIEW RATING 4/5

Sofa Mart Wichita, KS...Where do I begin? Found a great deal and only paid $700 for a very nice sofa and then patiently waited 12 days for it to come in. When I arrived to pick it up, all the doors in back of the building were closed and I assumed they were locked. There were 3 walk in doors and 2 had doors bells. The door for the sofamart had its doorbell torn off so I called a number on one... Read more

Was this review helpful? 0 3

  • Apr 25
  • Furniture and Decor
  • Denver, Colorado
  • Sofa
  • 1
  • 1
  • 95
  • REVIEW RATING 4/5

I was told 4 - 6 weeks for delivery. It has been 10 weeks. I have been lied to at least three times. I called on March 4, We purchased a special order sofa on February 16, 2015. We were told it would be delivered in 4 - 6 weeks. I called on 3/19 and Jeanine, our salesperson, said she would get back to me. She did not. I called on 3/20 and 3/21. During one of these calls,Jeanine said it would be... Read more

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  • Apr 06
  • Furniture and Decor
  • Amarillo, Texas
  • Sofa
  • 79
  • REVIEW RATING 4/5

Purchased a sofa and a love seat that two months latter is still not here they do not even seem to care that they took my money and yet i still have no furniture and they don't even offer a courtesy phone call so i did some checking after a call to the store they told me me it would be another month so i pulled out the recite and did some checking myself to find out only one of the pieces... Read more

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  • From mobile
  • SofaMart
  • Feb 26
  • by anonymous
  • #600737

Got our sofa, chair, and ottoman and have found out after a month waiting for it, and never got the two throw pillows which was told to forget it this week at the Columbia, Missouri store that the over $3000.00 set is from China and junk. Need to change name to China Row and China Mart. My money will never be spent there again. Add comment

  • Feb 16
  • Furniture and Decor
  • Lone Tree, Colorado
  • Furniture
  • 1
  • 1
  • 27
  • REVIEW RATING 3/5

Do not buy cloud they are junk Read more

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  • Feb 09
  • Furniture and Decor
  • Springfield, Illinois
  • Sectional Sofa
  • 3
  • 3
  • 217
  • REVIEW RATING 5/5

Item was on Back Order. Was told I would have it delivered at the end of February. I purchased January 3rd. On February 05 I was told due to a strike in California I may not even get my order until April. No compensation at all. No refund of the interest that they get for the money I gave them nor a refund of the interest I paid on my credit card. No one called to let us know that the items were... Read more

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  • Nov 12, 2014
  • Furniture and Decor
  • Sherman, Illinois
  • Sectional
  • 1
  • 1
  • 486
  • REVIEW RATING 4/5

ordered 2 - 3 piece sectionals from sofa mart. took order- told me delivery usually with in 2 weeks. at two weeks i called, got to speak with a condescending *** who could not be bothered with checking the status. The next day ---they could not deliver the products. I asked about inventory when ordering if that low ...don"t you think someone should tell you that it may not have it??? Gee...... Read more

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  • Nov 11, 2014
  • Furniture and Decor
  • South Jordan, Utah
  • Couch
  • 2
  • 2
  • 509
  • REVIEW RATING 5/5

Interesting that the reviews on this site show a pattern of poor customer service. I'm stuck with a four thousand dollar couch that has fallen apart and is miserable to sit on after 6-8 months of use. In fact, this is the 2nd repair. Although it's under warranty, Sofa Mart and it's management have refused to fix the couch properly (after numerous visits) and are refusing to replace it. ... Read more

Was this review helpful? 3 0

  • Oct 22, 2014
  • Furniture and Decor
  • Salt Lake City, Utah
  • Purchasing Experience
  • 1
  • 1
  • 424
  • REVIEW RATING 5/5

This has been the worst purchasing experience of my life hands down. I've never been so frustrated dealing with any company. I've talked to many different people at the sofamart in Draper, UT. The first problem occurred when I went to pick up the cloud sectional. I called and was told many of the pieces were available so I sold my current sectional and cleared out the room for the new one. I live... Read more

Was this review helpful? 2 0

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