SofaMart Complaints and Reviews

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Main address: 5603 North Broadway 80216 Denver CO
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  • 21 complaints
  • $23.4K claimed losses
  • $1.1K average
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  • Jul 10
  • Furniture and Decor
  • Draper, Utah
  • Leather Furniture
  • 2
  • 125

We purchased several pieces of leather furniture from Sofa Mart about 2 years ago. At the time we purchased the extended warranty. Of course when you buy it they promise you it covers everything. After a couple months one of the chairs started to unravel on the sewing where the cushion meets the stuffing. We did pay 3,500 for the furniture. We contacted the store and they sent some out to fix it.... Read more

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  • Jul 03
  • Furniture and Decor
  • Colorado Springs, Colorado
  • Couch
  • 42

I normally shop at American Furniture Warehouse and say what you want about them, at least they have what you order in stock and deliver it when they say they will. I bought a couch at the Sofa Mart in Colorado Springs, CO on June 4th, 2014- I paid for it at that time + the delivery charge. They told me it would be mid June - Late June- now they're saying Mid-July. I don't even believe that, I'm... Read more

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  • Apr 08
  • Furniture and Decor
  • Lincoln, Nebraska
  • Broken Couch
  • 1
  • 61

So I began my journey a few years ago when I bought 3 couches with the company, then one of those couches broke and because it was under warranty they replaced it with another set of furniture because they no longer have that couch available. So then when that happened they delivered me damaged furniture over and over again. The 3rd time I decided to just spend 3k out of pocket and get the nicest... Read more

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  • Feb 24
  • Furniture and Decor
  • Cedar Rapids, Iowa
  • Leather Recliner
  • 144

I am very disappointed with Sofa Mart in Marion IA! About eight months ago I purchased a living room set. The entertainment set arrived damaged. The second one was also damaged. They managed to find another one with only slight damage and I agreed to accept it. I thought this would be the end of my disappointment with Sofa Mart. But now my dark brown leather couch and recliner is turning... Read more

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  • Feb 05
  • Furniture and Decor
  • Bellevue, Washington
  • Custom Chair
  • 1
  • 66

We ordered a custom chair from Sofa Mart in Spokane Valley, Washington. The salesman assured us the chair was to be ready for pick up no more than 45 days later. Today, 55 days later we finally picked up our chair. Store personnel were apathetic and seemed amused by our requests to check on our merchandise. We called three times, each time being assured someone would check and call us right back.... Read more

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  • Nov 23, 2013
  • Furniture and Decor
  • Clarksville, Indiana
  • Leather Sofa
  • 75

Ordered my sectional on the 3ed of the month, was told it would be delivered in 10 to 14 days. After 3 weeks called to ask when it was coming, was told by the Manager it should have already came its in the warehouse and they would call with an update, Never got a call so I called again and found out by another employee that 2 pieces would not be here until Dec. I have 32 guest coming for... Read more

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  • Sep 30, 2013
  • Furniture and Decor
  • Springfield, Illinois
  • Microfiber Couch
  • 2
  • 113

The red Raquel sofa bleeds!!! We are hoping 3rd time is a charm, our local sofa mart just ordered us a third. Anyone else have this problem? Our store claims they never heard of this before and this sofa is very popular. We love it but I just don't want pink sox!! Should I take a chance on visitors not wearing white to my house, they could end up with pink butts. Oh, our store has been good... Read more

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  • Sep 11, 2013
  • Furniture and Decor
  • Springfield, Illinois
  • New Furniture
  • 110

My nephew bought his first house he bought some new furniture and one item was a sofa from sofa mart. It took longer then suppose to, to get item. the cushions all became soft and flat in less then a year. Now he is having a terrible time to getting it fixed. just one delay after another. we currently have four adult families that will never buy from there. I personally go to Hendricks Home... Read more

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  • Apr 10, 2013
  • Furniture and Decor
  • Couches
  • 2
  • 255

I too wish my husband and I would have read the reviews about Sofa Mart before we purchased our Sectional sofa....AND I HOPE I CAN SAVE YOU FROM BUYING FROM SOFA MART. So, it takes a few months for us to decide on a sofa, a few visits to Sofa Mart, a few long weekends before we FINALLY decide on a sectional at Sofa Mart. We purchased one that needed to be special ordered since it was a fabric... Read more

Was this review helpful? 11 26

  • Apr 14, 2012
  • Furniture and Decor
  • Livingston, New Jersey
  • Damaged Furniture
  • 292

Bought a Sofa, 2 chairs and an ottoman from Sofamart (Spokane Valley, Wa) 1/29/12 and have each piece repaired and or replaced. I truly believe that these are nothing more than glorified factory 2nds. Staples poking thru material, feet on couch misaligned, sewing on cushions coming undone. Even received a chair with a knife cut on the upper arm and the assist manager seemed annoyed that I was... Read more

Was this review helpful? 1 15
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