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  • Nov 12
  • Furniture and Decor
  • Sherman, Illinois
  • Sectional
  • 1
  • 1
  • 127
  • REVIEW RATING 4/5

ordered 2 - 3 piece sectionals from sofa mart. took order- told me delivery usually with in 2 weeks. at two weeks i called, got to speak with a condescending *** who could not be bothered with checking the status. The next day ---they could not deliver the products. I asked about inventory when ordering if that low ...don"t you think someone should tell you that it may not have it??? Gee...... Read more

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  • Nov 11
  • Furniture and Decor
  • South Jordan, Utah
  • Couch
  • 1
  • 1
  • 106
  • REVIEW RATING 5/5

Interesting that the reviews on this site show a pattern of poor customer service. I'm stuck with a four thousand dollar couch that has fallen apart and is miserable to sit on after 6-8 months of use. In fact, this is the 2nd repair. Although it's under warranty, Sofa Mart and it's management have refused to fix the couch properly (after numerous visits) and are refusing to replace it. ... Read more

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  • Oct 22
  • Furniture and Decor
  • Salt Lake City, Utah
  • Purchasing Experience
  • 1
  • 1
  • 186
  • REVIEW RATING 5/5

This has been the worst purchasing experience of my life hands down. I've never been so frustrated dealing with any company. I've talked to many different people at the sofamart in Draper, UT. The first problem occurred when I went to pick up the cloud sectional. I called and was told many of the pieces were available so I sold my current sectional and cleared out the room for the new one. I live... Read more

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  • Sep 04
  • Furniture and Decor
  • Jacksonville, Florida
  • Furniture Delivery
  • 1
  • 1
  • 55
  • REVIEW RATING 3/5

It's takes weeks for your furniture to arrive. So if you don't accept a damaged piece, you have to wait 3 more weeks to complete the "set" Read more

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Resolved

  • Jul 10
  • Furniture and Decor
  • Draper, Utah
  • Leather Furniture
  • 2
  • 2
  • 514
  • REVIEW RATING 5/5

We purchased several pieces of leather furniture from Sofa Mart about 2 years ago. At the time we purchased the extended warranty. Of course when you buy it they promise you it covers everything. After a couple months one of the chairs started to unravel on the sewing where the cushion meets the stuffing. We did pay 3,500 for the furniture. We contacted the store and they sent some out to fix it.... Read more

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  • Jul 03
  • Furniture and Decor
  • Colorado Springs, Colorado
  • Couch
  • 167
  • REVIEW RATING 4/5

I normally shop at American Furniture Warehouse and say what you want about them, at least they have what you order in stock and deliver it when they say they will. I bought a couch at the Sofa Mart in Colorado Springs, CO on June 4th, 2014- I paid for it at that time + the delivery charge. They told me it would be mid June - Late June- now they're saying Mid-July. I don't even believe that, I'm... Read more

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  • Apr 08
  • Furniture and Decor
  • Lincoln, Nebraska
  • Broken Couch
  • 1
  • 1
  • 207
  • REVIEW RATING 4/5

So I began my journey a few years ago when I bought 3 couches with the company, then one of those couches broke and because it was under warranty they replaced it with another set of furniture because they no longer have that couch available. So then when that happened they delivered me damaged furniture over and over again. The 3rd time I decided to just spend 3k out of pocket and get the nicest... Read more

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  • Feb 24
  • Furniture and Decor
  • Cedar Rapids, Iowa
  • Leather Recliner
  • 351
  • REVIEW RATING 5/5

I am very disappointed with Sofa Mart in Marion IA! About eight months ago I purchased a living room set. The entertainment set arrived damaged. The second one was also damaged. They managed to find another one with only slight damage and I agreed to accept it. I thought this would be the end of my disappointment with Sofa Mart. But now my dark brown leather couch and recliner is turning... Read more

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  • Feb 05
  • Furniture and Decor
  • Bellevue, Washington
  • Custom Chair
  • 1
  • 1
  • 125
  • REVIEW RATING 4/5

We ordered a custom chair from Sofa Mart in Spokane Valley, Washington. The salesman assured us the chair was to be ready for pick up no more than 45 days later. Today, 55 days later we finally picked up our chair. Store personnel were apathetic and seemed amused by our requests to check on our merchandise. We called three times, each time being assured someone would check and call us right back.... Read more

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  • Nov 23, 2013
  • Furniture and Decor
  • Clarksville, Indiana
  • Leather Sofa
  • 131
  • REVIEW RATING 2/5

Ordered my sectional on the 3ed of the month, was told it would be delivered in 10 to 14 days. After 3 weeks called to ask when it was coming, was told by the Manager it should have already came its in the warehouse and they would call with an update, Never got a call so I called again and found out by another employee that 2 pieces would not be here until Dec. I have 32 guest coming for... Read more

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